Sales, delivery and returns
INFORMATION ABOUT US AND HOW TO CONTACT US
We are GBM Digital Technologies incorporated in England and having its Registered Office at Unit 2.3, Arbeta, 11 Northampton Rd, Manchester, M40 5BP, trading as Sync (“GBM” with expression shall include its Agents, Successors and Assigns).
“You” means the person firm or company purchasing the Goods.
You can contact us by telephoning our customer service team at 0161 605 3838, or by email on hello@wearesync.co.uk
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
These Terms and Conditions apply to all goods and services provided by us and override any terms and conditions referred to by you whether in negotiations or otherwise. In these Terms & Conditions “the Goods” means the goods and/or services the subject of the Contract between us and you. Each delivery of Goods shall be deemed to be a separate contract to which these Terms and Conditions shall apply.
OUR CONTRACT WITH YOU
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
DELIVERY COSTS
Next working day delivery service will be applied to orders placed before 3pm, orders placed after 3pm will be sent via 2nd working day delivery service.
For orders with a total cost below £500 (inc. VAT), you get FREE 2nd working day delivery as standard. To secure next working day delivery the cost is £6.95, next working day before 12 noon is £15.00 and Saturday delivery is £20.00.
For orders £500 and above (inc. VAT), next working day delivery is FREE or you can upgrade to next working day delivery before 12 noon for £15.00 or Saturday delivery for £20.00.
Where an item must be built to meet the specification of your order (such as a custom configuration on a Mac) lead times may vary. Whilst delivery is typically 10-14 days for customised devices, please allow a maximum of 30-days for delivery.
We can make no guarantee that the delivery service used will not be delayed.
DISPATCH
We will try to make sure that orders placed before 3pm Monday to Friday (excluding public holidays) will be sent on a next business day service for items that are in stock.
Delivery is not available on public holidays.
Where an item must be built to meet the specification of your order (such as a custom configuration on a Mac) lead times may vary. Whilst delivery is typically 10-14 days for customised devices, please allow a maximum of 28-days for delivery.
DELIVERIES
All deliveries require a signature to confirm your order is delivered and received correctly. During the coronavirus pandemic this requirement will be waived when possible.
We deliver to addresses in the UK. Products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland or the Isle of Man. Orders and deliveries will not be possible for residents in the Channel Islands or the Isle of Wight.
Unfortunately, we’re unable to change your delivery address to a different one after an order is placed.
TRACKING ORDERS
You can track the status of your order via the link within your order confirmation email. Upon dispatch, you will get an email with details of an estimated delivery time and tracking information.
We will let you know if there is an unexpected delay to your delivery.
DELIVERY DAMAGED OR MISSING
If the package has arrived damaged you should sign the receipt to say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.
We will include a delivery note with the package that details all the items you should expect. If an item is missing from the box you must notify us within 2 working days of receiving the goods. One of our customer services team will then advise of the best resolution.
CANCELLING ORDER/ RETURNING PRODUCTS
For most products and services bought off-premises you have a legal right to change your mind within 14 days and receive a refund. If you wish to exercise your right to change or you are not happy with your product or have changed your mind about a product or services please contact us by emailing hello@wearesync.co.uk within 14 days of delivery or 14 days of purchasing a services if the service has not been provided.
Once you notify us of your intent to return a product, simply return the product with the original receipt, in its original and sealed packaging, along with its included accessories to us. Once you have informed us of your intention to return an item/items from your order, you have a further 14 days to return the item/items to us. Sync is not obliged to refund your purchase until the goods have been received into our warehouse and checked.
When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund missing items or items that have been damaged in transit. Return carriage charges are not covered by Sync. Our 14-day cancellation policy also applies to any additional unused services you may have ordered.
We will contact you upon receipt of the returned items to arrange the refund. If you paid for carriage during the ordering process, we will refund your carriage cost at the base value of £6.95 only, regardless of whether or not you paid an additional amount for expedited, special, or scheduled deliveries.
Your refund will be made within 14-days after the item has been received.
Please note that you may not return the following, except in case of defect or lack of conformity:
- Any device that has been removed from its original packaging
- Devices that have been personalised (such as engraved)
- Devices that have been purpose built / tailor-made (such as a Mac with a custom configuration – e.g. additional RAM)
- Software licenses and/or electronic software downloads
- Software products that have had their seal broken
- Services that have been used (such as setup, migration, and configuration services that may have been purchased and carried out whilst purchasing your new Mac)
- In-ear headphones, including but not limited to AirPods
- Please do not deface the retail packaging of the product as this may affect the resale value of the product and the value of your refund
Please note: these are consumer rights only and do not apply to businesses or education purchases.
FAULTY PRODUCTS
As a consumer, you have legal rights in relation to products that are faulty or not as expected. We’re under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We’ll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Nothing in these terms will affect your legal rights. If you have received a product that is faulty, you must notify us by email hello@wearesync.co.uk straight away. We will then arrange the best way to return the product and inspect it.
If there is a problem with your product during the warranty period then please email hello@wearesync.co.uk to tell us about the problem. We will then let you know the best course of action.
Where your product stops working properly outside of the initial 30-day period, we can help you to resolve this issue. This may include referring you to the manufacturer, or one of their appointed repair agents.
PRODUCT STOPS WORKING / BREAKS
When you purchase a new qualifying device from us, you’ll get Sync3, your free 3-year guarantee. This means you are covered against mechanical failure or breakdown. We also offer priority diagnostic and repair services as well as annual health checks for your product. Click here for full Sync3 terms and conditions.
PRICE AND PAYMENT
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
We accept payment with credit and debit cards, and Klarna. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
Third party payment facility providers like Klarna will have their own terms and conditions which you also need to comply with.
DISCOUNT CODES / COUPONS
From time to time, we may run promotions or other activity, which may include us providing customers with access to a discount, discount code, store credit, or coupon, allowing customers to purchase Goods at a reduced price. All codes or coupons issued are applied to the value of the order, excluding delivery costs. Unless explicitly stated, discount codes cannot be combined, and only one offer can be applied to any one order. Discount codes can not be used to further reduce the price of an item or bundle or items that is already on sale.
We may apply additional terms and / or restrictions relating to the use of code or coupon at any time. These may include: a valid from date, an expiry date, minimum spend requirement, maximum spend limit, specific products / product categories to which the sale is applied, specific products / product categories / services that are excluded from the sale, a restriction on the email address or the email address domain name that can be used to redeem the code, usage limits per coupon, usage limits by number of items, usage limits per user, and / or other terms.
Unless otherwise explicitly stated in an offer, the following products / product categories / services will be excluded: Resync products, iPhone, HomePod mini, AirPods, Hidrate products, Zioxi products, any repairs or repair related items (such as parts and / or labour).
Dependant on the offer, we may also exclude other products and / or product categories and / or services.
Discount codes or coupons are only available to redeem online. To apply a discount code, you must enter it prior to completing your order. For some promotions, we may create a promotional web page or portal that applies a discount code on your behalf – where this is the case, you will notice that eligible products relating to the promotion will automatically show as discounted across our website. You can also check if a discount code or coupon has been applied to your order by selecting ‘View bag’ or ‘Checkout’, and reviewing your order summary.
If you wish to remove a discount code or coupon from you order, simply navigate to the ‘View bag’ or ‘Checkout’ page, and click or tap ‘Remove’, located next to the discount code or coupon used.
We reserve the right to decline orders where, in our opinion, a discount code or coupon is invalid for the order being placed. This includes any orders where we suspect that a discount code or coupon is being used by an unintended user (for example, where a user redeems a student discount code, but is not a student).
In the event that a customer returns a product that was purchased at a discount, a refund will be issued to the value of original purchase once the discount is applied.
The promotional discount will not be applied to replacement items. If the offer is still valid at the time of making a return, you should place a new order using the original promotional code. In the event that the partial return of an order means that the order no longer qualifies for the promotion advertised, we reserve the right to deduct the value of the offer from the refund. All transactions carried out using a discount code or coupon are subject to stock availability. Discount Vouchers have no cash redemption value, and cannot be sold or transferred.
We reserve the right to amend or withdraw promotional offers, coupons or codes at any time.
KLARNA
About Klarna
Founded in Stockholm, Sweden, Klarna is one of Europe’s fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience.
Right now, over 90 million people worldwide use Klarna at over 250000 online stores.
https://www.klarna.com/uk/about-us/
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA.
Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company registered with the Swedish Companies Registration Office with organisation number: 556737-0431
https://www.klarna.com/uk/terms-and-conditions/
Pay in 3 and Pay Later
Klarna Pay in 3 and Pay Later is available at Sync online store for products and services (Goods) with a total value of up to £1,000 inclusive of VAT.
- Pay later (pay in 30 days) is available on baskets with a total value up to £1,000 inc. VAT.
- Pay in 3 equal instalments is available on baskets with a total value between £50 – £1,000 inc. VAT.
Further information and Klarna’s user terms you can find here.
General information on Klarna you can find here.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy notice.
Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
LIABILITY
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill[, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We shall not be liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control including acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party); non-performance by suppliers or subcontractors and interruption or failure of utility service. (“Force Majeure Event”).
GENERAL
No stipulation, representation or warranty made or attempted to be made at any time by either party to the Contract or by any person on behalf of such party shall vary, modify or counteract these Terms and Conditions.
No variation in the Terms and Conditions shall be valid unless made in writing under the hand of a Director of us.
In the event that any part or parts of these conditions are held to be invalid such invalidity shall not alter the validity of any other part or parts of the same and each Clause and each sub-clause shall be capable of independent existence
HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal data as set out in our Privacy Policy.
Consumer Terms and Conditions | Version: 1.2 | Last Updated: 11.07.24