Repair Centre Terms and Conditions
GENERAL
These Terms and Conditions apply to all repair goods and services provided by Sync (“Sync”) a trading name of GBM Digital Technologies Limited, and override any terms and conditions referred to by the Customer whether in negotiations or otherwise.
We, Us, Our means GBM Digital Technologies Ltd of 16-18 Midland Street, Ardwick, Manchester, M12 6LB trading as Sync.
In these Terms & Conditions “the Goods” means the goods and/or services the subject of the Contract between us and the Customer and “the Customer” means the person firm or company purchasing the Goods. Each delivery of Goods shall be deemed to be a separate contract to which these Terms and Conditions shall apply.
No stipulation, representation or warranty made or attempted to be made at any time by either party to the Contract or by any person on behalf of such party shall vary, modify or counteract these Terms and Conditions. No variation in the Terms and Conditions shall be valid unless made in writing under the hand of a Director of us. In the event that any part or parts of these conditions are held to be invalid such invalidity shall not alter the validity of any other part or parts of the same and each Clause and each sub-clause shall be capable of independent existence.
We will make all reasonable attempts to provide the provision of services except where it is precluded by; adverse weather conditions, industrial disputes (official or not), failure of the public transport system (including the road network) and repair thereto, or any other circumstances making provision of the services impractical.
OUR CONTRACT WITH YOU
Our acceptance of your order will take place when we provide you with an order confirmation via email or otherwise, at which point a contract will come into existence between you and us.
REPAIR AND REPLACEMENT SERVICES
We will repair/service the Customer’s Apple products in the agreed manner for the quotation provided, unless other such charges are agreed with you verbally, or in writing. We will provide repair or replacement services to address defects with the Customer’s Apple product, inline with Apple’s repair terms and conditions.
Data stored on our Customer’s Apple Products is not our responsibility. As a result, we cannot be held responsible for any data loss/corruption that occurs during service. It is the Customer’s responsibility to ensure that data has been backed up before entering their device for service.
Where Apple instruct us to provide you with a replacement Apple Product or component, we are obligated to return the original Apple Product or component to Apple in order to obtain the replacement item. The return of the original Apple Product/component is carried out via courier. We do not data cleanse products/components before returning them to Apple for processing. It is therefore the Customer’s responsibility to ensure that any personal or sensitive data has been removed from the Apple Product before entering the product for service. We cannot be held responsible for any data loss/corruption that occurs during service.
Where a product is entered in to service, which includes visual modifications made to the product, such as stickers, transfers, etching, engraving, or other customisations, these will not be present on any replacement product/component. We will not be responsible for any loss of modification or customisation to the Customer’s product.
DATA TRANSFER SERVICES
We offer data transfer services at an additional fee for the full Mac range of Apple Products. In order to provide data transfer services, the Customer will need to provide us with a copy of the original data, as well as a destination device, which will house the data after transfer. Both the original and destination devices must be capable of storing data. During service, it is possible that data may be lost or become corrupted. In such an event, we will not be responsible for any loss of Data.
We will not copy any of the Customer’s data from their Apple Product on to any Company owned device, and do not store or retain a copy of the data provided for transfer.
PRIVACY
We will only use your personal data as set out in our privacy policy which can be found here https://www.wearesync.co.uk/privacy-policy/
In order to process your repair we will share your Personal Data with Apple, via their ‘Global Service Exchange’ online repair database, and Fixably. Fixably provide us with a web-based service database, that facilitates Apple device repair management. Fixably provides automated transactional emails to update Customers on the status of their repair.
We will retain the Customer’s personal data for 6+1 years, including name, address, email address, phone number, details about the Customer’s Apple product, as well as details of the repair required.
CUSTOMERS RESPONSIBILITY
The Customer is responsible for ensuring that their data is backed up prior to entering their product in to service. We are not responsible for any loss, corruption, or recovery of data.
We will contact the Customer once the repair is complete to arrange the collection/return of the product. If the Customer fails to collect the product within seven (7) days of notification of completion, the Customer will be notified that their product will be sent to our head office, located at 16-18 Midland Street, Ardwick, Manchester, M12 6LB for storage. At ninety (90) days we will notify the Customer that the product has been considered abandoned. We may then dispose of the product, in accordance with the law, or, resell the product to recover the costs of service.
DIAGNOSTIC FEE
In Warranty Repairs: If your repair is covered under warranty then there will be no diagnostic charge. If, when processing your device, we discover that the item issue is not covered under warranty, in that: no fault is found, the fault is caused solely by software, or if the device has been damaged (and therefore not in warranty), you agree to pay our standard non-warranty diagnostic charge of £12 for iOS/iPadOS/tvOS/watchOS or £40 for Mac to cover the work completed to that point.
Non-Warranty Repairs: If your repair is not covered under warranty the prices for diagnostics are £12 for an iOS device and £40 for a Mac. If you choose to go ahead with the repair, the diagnostic fee will not be charged, you will only pay for the repair. Once our technicians have performed the diagnostic, they will be able to provide an accurate quote for the work and then you can decide if you wish to proceed.
7-Day Validity: When we run Apple diagnostics on a device, Apple provide us with a 7-day window to perform the repair. After the 7 days has passed, if no repair has been completed, Apple will require that we run fresh diagnostics on your device.
In order to comply with Apple’s processes, we will contact you on the same day that diagnostics have been carried out on your device, providing you with the diagnosis and a quotation for repair. If you would like to proceed with the repair, you must notify us of this within 7-days.
If you do not confirm that you would like to proceed within this 7-day period (for example, if you confirm on day 8), we will need to run a new diagnostic on your device. This will be chargeable at the same rate as your initial diagnosis, and, on completion of the new diagnosis, the 7-day window will start again.
QUOTATIONS AND PRICES
Any quotation by us shall be open for acceptance for 7 days, and, if not accepted within this period, shall be deemed to be withdrawn.
VAT shall be paid by the Customer at the rate prevailing at the date of invoice.
PAYMENT AND ADDITIONAL CHARGES
Payments can be made at our business address, online or via the telephone. Payment of a diagnostic fee (where applicable) is due before diagnostics are carried out. Additional charges for works may be agreed verbally or in writing before work has been carried out. Payment for additional works and any shipping are due at point of collection or prior to delivery of the Customer’s repair.
In the event of us incurring additional expense not provided for in any quotation as a result of the occurrence of any of the following, such additional expense shall be added to the price:
(a) Variation and/or alteration of instructions and/or details and/or failure by the Customer or its representative to provide the same
(b) Overtime costs incurred if the delivery date does not permit sufficient time for the work to be completed during normal working hours
Please also note that any and all diagnostic services carry a limited, 7-day validity. This means that if your device undergoes diagnostic, you must confirm that you would like to continue with the repair within 7-days of completion of the diagnostic. Failure to notify us within 7-days will lead to a new diagnostic fee being charged prior to a repair being carried out. See ‘7-Day Validity’ in these terms and conditions for more detail.
CANCELLATION AND REFUNDS
Once a Customer provides us with an order to proceed with a repair, either verbally or in writing, we will begin processing the repair. The order will therefore become non-cancellable and non-refundable from the point of acceptance.
REPAIR TIMES
We may provide an estimated date for the completion of a repair. Time for completion is stated as accurately as possible but is not guaranteed and is subject to extension to cover delays caused by events beyond our control. In no case shall time be the essence of the Contract.
Contracts and deliveries may be suspended in the event (1) act(s) of God, flood, drought, earthquake or other natural disaster; (2) initial or any further/repeated outbreak of any epidemic or pandemic concerning any virus and/or disease; (3) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (4) nuclear, chemical or biological contamination, or sonic boom; (5) any new law or change in an existing law being made or any other action taken by a government or public authority (to include, but not limited to, imposing any transport, travel, import or export restriction); (6) collapse of buildings, fire, explosion or accident; (7) any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the non-performing party seeking to rely on this clause, or companies in the same group as that party); (8) non-performance by any person that is not a subcontractor of the non-performing party; (9) interruption or failure of any utility service; or (10) or any other occurrence preventing or retarding the processing or delivery of the Goods (“Force Majeure Event”) and no responsibility shall attach to us for any delay, default, loss or damage due to any of these causes or for any damage in transit or at our works or to any other cause beyond the our control whether in respect of contracts or deliveries or the safe custody of articles deposited with us.
SERVICE WARRANTY
All parts and labour provided are covered against defects in materials and workmanship for 90-days from date of service (this excludes any other, different, or unrelated faults that may arise).
LAWS OF THE JURISDICTION
The Contract shall be governed by English Law and the jurisdiction of the English Courts.
CLAIMS
Our aim is at all times to provide a first class standard of service. However, if you feel that this has not been achieved please contact: James Hoskisson, james.hoskisson@wearesync.co.uk. Any complaint must be made within seven days of receipt of the Customer completed repair, beyond which period no claim can be entertained.
If we have been unable to repair the Apple product and unable to obtain a replacement from Apple we will provide you with a refund, minus diagnostic fees.
Nothing in these terms will affect your legal rights.
FREIGHTAGE
Where at the request of the Customer we are asked to forward either by Postal, Rail or Courier Freightage, our products, an appropriate charge will be rendered for this service. Whilst every reasonable precaution will be taken to ensure accuracy of despatch, no claims will be accepted by us in the event of damage to or non-delivery of goods by whichever means of Freighting have been used, and after they have left these premises.
Repair Terms and Conditions | Version: 1.2 | Last Updated: 16.02.23