Public Sector Trade-in

We provide an indicative quote depending on the condition you select for your devices. On inspection, if your devices are in the described condition we will pay the amount quoted. After inspection we will offer a final quote for you to review.

Please read the Terms and Conditions carefully when you get to that stage of the quoting process.

In the event that devices are not received in ‘as described condition’, we will either send you a revised final quote for a lower or higher value or arrange for a return of the relevant products.

Your can trade-in iPhone, iPad, Mac and ‘Other’ devices with us. Whilst we are not able to offer trade-in for every device, we may be able to trade-in select devices from other brands, including Microsoft, Google, and Samsung.

Quotes are valid for 30 days, unless otherwise stated. After 30 days you can request a ‘Requote’ from your Account Manager, or by emailing business@wearesync.co.uk.

Once you have obtained and accepted your initial quotation, you can arrange free collection through your Account Manager. Please ensure that your devices are securely packaged before booking a collection with us.

Packing instructions:

• Devices must be packed securely inside cardboard or plastic tote boxes and ideally shrink wrapped.
• Place quote sheet inside the box.
• Ensure devices cannot move around in the box – use bubble wrap or equivalent packaging.
• If an IMEI/Serial number list for the devices is available please email your list to your Account Manager, or business@wearesync.co.uk stating
  your quote reference.
• Print and attach the Shipping Labels to the boxes – these will be emailed to you by the courier.
• Ensure there is no reference to the nature of the contents on the outside of the boxes.
• Ensure the package is easy to collect, on the lower level of the building or post room.
• For large devices such as an iMac, please advise if you require packaging by emailing your Account Manager, or business@wearesync.co.uk

Devices can be permanently removed from the Device Enrolment Programme via the Apple School Manager website. You will need to permanently remove a device from the programme before if can be sold. This is called disowning a device. Under the Terms and Conditions of the DEP, you are legally required to disown any devices you no longer own.

Important: Once a device is removed from the Device Enrolment Programme (disowned) it can’t be added back.

To disown your device from DEP, you will need to follow these simple steps:

1. Go to school.apple.com, sign in using your Apple ID, and follow the two-step authentication process.
2. Select Device Enrolment in the sidebar. Select ’Manage Devices’ in the sidebar and choose the method for device disownment.
   • If you choose Serial Number, enter each serial number separated by a comma.
   • If you choose Order Number, the quantity and type of devices are shown.
   • If you choose Upload CSV File, you also upload a comma-separated value (CSV) file that contains a list of device serial numbers.
3. Choose ’Disown Devices’ in the Action pop-up menu, then click OK
4. Carefully read the ’Disown these devices?’ dialogue. Select ’I understand that this cannot be undone’, then click Disown. Click OK.
5. Verify that the devices have been removed by searching for the serial numbers in the search field at the top of the website window.

Use these steps to remove your personal information from a device. Unfortunately we cannot accept any device that is locked to an iCloud account. You will need to remove your account before sending your device to us.

iOS Devices

Before you sell or give away your device, you should remove your personal information. You shouldn’t manually delete your contacts, calendars, reminders, documents, photo streams, or any other iCloud data while you’re signed in to iCloud with your Apple ID. This would delete your content from the iCloud servers and any of your devices signed in to iCloud.

Follow these steps:

1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
2. Back up your iOS device.
3. Tap Settings > iCloud. Scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account
4. Tap Sign Out again, then tap Delete from My iPhone and enter your password.
5. Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My iPhone, you might need to enter your Apple ID and password.
6. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].

*When you tap Erase All Content and Settings, it completely erases your device, including any credit or debit cards you added for Apple Pay and any photos, contacts, music, or apps. It will also turn off iCloud, iMessage, FaceTime, Game Center, and other services. Your content won’t be deleted from iCloud when you erase your device.

Mac Devices

When you are ready to trade in your Mac, there are some steps you should take. You’ll want to back up your computer, disable some features and services, and erase the hard drive.

1. Create a backup – Be sure you have an up-to-date backup of your important files and data. Learn how to back up your data in macOS.
2. Sign out of iCloud – If you use Find My Mac or other iCloud features on your Mac, you should first archive or make copies of your iCloud data. After that, choose Apple Menu > System Preferences, click iCloud, and then deselect the Find My Mac checkbox.
3. Finally, sign out of iCloud. In System Preferences, click iCloud, and then click the Sign Out button. When you sign out of iCloud, you’re asked whether you want to remove iCloud data from your Mac. Your iCloud data wil remain on any other devices that are using the same Apple ID.
4. Sign out of iMessage – If you’re using OS X Mountain Lion or later, sign out of iMessage. In the Messages app, choose Preferences > Accounts. Select your iMessage account, then click Sign Out.

By contacting your network they should be able to unlock your device(s) within 72 hours for free (network terms and conditions apply). Once unlocked, you can trade-in your device(s) as ‘SIM Unlocked’ for a higher price.