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GENERAL

1. These Terms and Conditions apply to all goods supplied and/or work done by GBM Digital Technologies Limited, trading as Sync (“the Company”) and override all terms and conditions of any kind referred to or asserted by the Customer whether in negotiations or otherwise. In these Terms & Conditions “the Goods” means the goods and/or services the subject of the Contract between the Company and the Customer and “the Customer” means the person firm or company purchasing the Goods. Each delivery of Goods shall be deemed to be a separate contract to which these Terms and Conditions shall apply.

2. No stipulation, representation or warranty made or attempted to be made at any time by either party to the Contract or by any person on behalf of such party shall vary, modify or counteract these Terms and Conditions. No variation in the Terms and Conditions shall be valid unless made in writing under the hand of a Director of the Company. In the event that any part or parts of these conditions are held to be invalid such invalidity shall not alter the validity of any other part or parts of the same and each Clause and each sub-clause shall be capable of independent existence.

3. The Customer represents that it enters into the Contract in the course of its business and not a consumer, and therefore the Customer does not have any rights of a consumer including but not limited to consumer cancellation rights.

4. Subject to clause 13 the Company will perform mandatory obligations under the Contract with reasonable skill and care.

OUR CONTRACT WITH YOU

5. Our acceptance of your order will take place on the earlier of delivery of the Goods or when we email an order confirmation email (“Order Confirmation”), at which point a contract will come into existence between you and us (“Contract”).

QUOTATIONS AND PRICES

6. The price excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Company at the prevailing rate, subject to the receipt of a valid VAT invoice

7. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

8. Any quotation by the Company shall be open for acceptance for 7 days and if not accepted within this period shall be deemed to be withdrawn. Acceptance of the quote does not create the contract for the supply of the Goods (please see clause 5 for when the contract is created).

9. The Company reserves the rights to sub-contract work and where the quotation given includes an estimate or reserve in respect of the costs of a sub-contractor such estimate or reserve, whilst given in good faith, is subject to formal confirmation and will not be binding upon the Company unless and until ratified by the sub-contractor.

10. The price of the Goods shall be the price set out in the Order Confirmation, the price excludes the costs and charges of packaging, labelling, insurance and transport of the Goods, which shall be invoiced to the Customer.

PAYMENTS AND ADDITIONAL CHARGES

11. Payments shall be made at the Company’s business address or via the telephone via credit card/debit card or through any other payment method agreed in writing and are due 30 days after invoice, or as otherwise set out within the invoice. The Company reserves the right to charge and be paid interest on all sums due from the Customer at the rate of 5% above Barclays Bank plc base lending rate from the date upon which payment is due until the date upon which it is received as well after as before judgement. Invoices are payable in full without set-off retention or counterclaim. The Company reserves the right to invoice goods whether other goods remain outstanding or not.

12. In the event of the company incurring additional expense not provided for in any quotation as a result of the occurrence of any of the following, such additional expense shall be added to the price:

(a) Variation, delay and /or alteration of instructions and/or details and/or failure by the Customer or its representative to provide the same.

(b) Overtime costs incurred if the delivery date does not permit sufficient time for the work to be completed during normal working hours.

(c) If the Goods are not delivered on the scheduled delivery date at the scheduled delivery location because of health and safety concerns or any act or omission of the Customer then the Company reserves the right to charge any and all costs of storage, insurance and redelivery of the Goods beyond the first attempted delivery.

(d)any factor beyond the Company’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

DELIVERY DATES

13. Time for delivery is stated as accurately as possible but is an estimate and is not guaranteed and is subject to extension to cover delays caused by Force Majeure Events. In no case shall time be the essence of the Contract.

14. Contracts and deliveries may be suspended in the event of any (1) act(s) of God, flood, drought, earthquake or other natural disaster; (2) initial or any further/repeated outbreak of any epidemic or pandemic concerning any virus and/or disease; (3) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (4) nuclear, chemical or biological contamination, or sonic boom; (5) any new law or change in an existing law being made or any other action taken by a government or public authority (to include, but not limited to, imposing any transport, travel, import or export restriction); (6) collapse of buildings, fire, explosion or accident; (7) any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the non-performing party seeking to rely on this clause, or companies in the same group as that party); (8) non-performance by any person that is not a subcontractor of the non-performing party; (9) interruption or failure of any utility service; or (10) any other occurrence preventing or retarding the processing or delivery of the Goods (“Force Majeure Event”) and no responsibility shall attach to the Company for any delay, default, loss or damage due to any of these causes or for any damage in transit or at the works of the Company or to any other cause beyond the control of the Company whether in respect of contracts or deliveries or the safe custody of articles deposited with the Company. If the Customer desires to be protected against the risks specified in this clause or any of them he shall on or before the date of the Contract request the Company to be protected accordingly and shall pay the premium payable on any policy to be effected in consequence.

CANCELLATIONS

15. Once a customer places an order for a device that is customised, or requires purpose building / tailor-making (such as a Mac with a custom configuration – e.g. additional RAM), the customer accepts that they cannot cancel the order.

Where Sync are unable to fulfil this order (for example, where there is a product change), Sync reserve the right to be able to cancel the order with the customer.

RETURNS

16. These terms outline the way that Sync trades with corporate users, such as schools, public sector bodies, businesses, and enterprises, and as such, these orders placed with Sync are not consumer transactions, and are not governed by consumer law. Sync do not accept returns. We may, at our sole discretion, and on a case-by-case basis, allow a customer to return part or all of their order. In such a case, we may take the option to apply a restocking fee to facilitate the return.

Please note that products matching following descriptions can not be returned under any circumstance (with the exception of goods that are defective on arrival. See clause 17):
• Any device that has been removed from its original packaging
• Devices that have been personalised (such as engraved)
• Devices that have been purpose built / tailor-made (such as a Mac with a custom configuration – e.g. additional RAM)
• Software licenses and/or electronic software downloads
• Software products that have had their seal broken
• Services that have been used (such as setup, migration, and configuration services that may have been purchased and carried out whilst purchasing your new computer)
• In-ear headphones, including but not limited to AirPods
• Please do not deface the retail packaging of the product as this may affect the resale value of the product and the value of your refund

To speak to us about our returns policy, please contact hello@wearesync.co.uk

DEFECTS IN QUALITY / QUANTITY

17. Every care is taken in the preparation of the Goods but it is the responsibility of the Customer to check them immediately upon receipt to ensure that they comply with the Customer’s instructions in every respect. If the Customer alleges that the Goods do not conform to the Customer’s order whether as to content quality or quantity it shall notify the company as soon as is practicable and within three working days of delivery by letter, email of such allegation and the failure to make such notification shall be deemed to be conclusive evidence of the conformity of the goods to the Customer’s order in every respect.

18. The Company’s liability for defects in the goods shall be limited to the replacement by the Company of the goods at no cost to the Customer, provided that such defect is notified in accordance with clause 18 hereof. The Company shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms and Conditions . We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

19. The Company will not be liable for fair wear and tear that is, to the extent that supplied Goods fall into disrepair due to fair wear and tear.

20. The Company will not be liable for minor claims – that is, if the aggregate of all claims arising against the Company in connection with the ordered Goods under or in relation to the Contract is less than five % of the total amount paid by the Customer.

21. The Company will not be liable for any loss due to the Customer not taking all reasonable steps to mitigate the loss (to include the recovery of any monies from any third party such as an insurer).

22. In any event the liability of the Company for defects in the Goods shall be limited to a sum of £[10,000] (or the equivalent to 200% of the invoice price of the goods if higher, to a maximum of £[1,000,000]) in respect of which any claim is made against the Company.

23. In the event of the Company requiring increased cover against the risk of any loss in excess of the limitations of liability contained herein or cover against consequential loss or damage, the Company will be pleased to submit a revised price for the goods provided that the Customer’s requirement is indicated in writing on or before the date of the Contract.

RISK AND TITLE

24. The risk in the goods shall pass to the Customer upon delivery. Where the goods are collected by or on behalf of the Customer or its agents from the premises of the Seller, the risk shall pass to the Customer at the time the goods are handed over to the Customer or its agents.

25. The property in the goods shall not pass to the Customer until they have been paid for in full. If nevertheless, the Customer sells the goods before they have been paid for in full, he shall hold the proceeds of such sale (or, where he has made partial payment to the Seller for the goods, such of the proceeds as are equal to the sum remaining due from him to the seller for the goods) on trust for the Seller.

STORAGE OF CUSTOMERS GOODS

26. Whilst every care and precaution is taken against loss of or damage to articles entrusted to the Company, all are held at the sole risk of the Customer and no liability is accepted should damage or loss occur. The Customer is advised to insure against loss of or damage to articles entrusted to the Company.

LAWS OF THE JURISDICTION

27. The Contract shall be governed by English Law and the jurisdiction of the English Courts.

CLAIMS

28. Any complaint must be made within three days of delivery beyond which period no claim can be entertained.

FREIGHTAGE

29. Where at the request of our clients we are asked to forward either by Postal, Rail or Courier Freightage, products of this Company, an appropriate charge will be rendered for this service. Whilst every reasonable precaution will be taken to ensure accuracy of despatch, no claims will be accepted by the Company. In the event of damage to or non-delivery of goods by whichever means of Freighting have been used, and after they have left these premises, no claims will be accepted by the Company.

NOTICE

30. Any notice given to a party under or in connection with the Contract shall be in writing and shall be:

(i)delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address notified to the Customer from time to time.

(b)Any notice shall be deemed to have been received:

(i)if delivered by hand, on signature of a delivery; and

(ii)if sent by pre-paid first-class post at 9.00 am on the second Business Day after posting at the time recorded by the delivery service; and

(iii)if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. Business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.

(c)This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

THIRD PARTY RIGHTS

31. Unless it expressly states otherwise, these terms and conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

VARIATION

32. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

WAIVER

33. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

SEVERANCE

34. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision of the Contract is deemed deleted under this clause 34 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

CONFIDENITIALITY

35. Each party undertakes that it shall not disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted below.

36. Each party may disclose the other party’s confidential information:

(i)to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under the Contract. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause 35; and

(ii)as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

(iii)Neither party shall use the other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.

PRIVACY

37. We will only use your personal data as set out in our Privacy Policy: https://www.wearesync.co.uk/privacy-policy

GENERAL

In this policy, the terms We, Us, Our means Sync (“Sync”) a trading name of GBM Digital Technologies Ltd of 16-18 Midland Street, Ardwick, Manchester, M12 6LB.

COMPANY STRUCTURE

GBM Digital Technologies Limited is a subsidiary of GBM Digital Technologies Holdings Limited, which is a subsidiary of GBM Digital Technologies Group Limited.

We are an ICT hardware and services provider, providing technology-oriented products and services to consumers, businesses, educational establishments, charities, and public sector bodies.

POLICY BRIEF AND PURPOSE

Our Privacy policy details how we manage our customer’s Personal Data including the way Personal Data is collected, used, disclosed, and stored.

PERSONAL DATA

The Information Commissioners Office (ICO) defines Personal Data as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

We may request Personal Data from you in order to provide you with a product, service, or information (including quotations, or support). You do not have to provide us with your Personal Data. Where you have chosen not to provide us with your Personal Data, we may be unable to provide you with your required product, service, or information.

HOW PERSONAL DATA IS COLLECTED

Personal Data is predominantly collected by phone, email, our website (www.wearesync.co.uk), fax, face to face meetings and post. Sending Personal Data to us is done at your own risk. Our internal processes have been designed to keep your Personal Data safe once it has been received.

WHERE PERSONAL DATA IS STORED AND HOW IT IS PROTECTED

We may store your Personal Data in both electronic and paper-based formats, utilising the following security mechanisms to ensure that your Personal Data is secure:

• Cyber security systems are in place to protect our network, servers, and computers.

• All company-owned computers are managed and encrypted.

• Company email is provided through Microsoft 365, hosted and secured by Microsoft.

• Our website is hosted and secured by Amazon Web Services (AWS). We also utilise some of CloudFlare’s web services.

• Automated website emails may be sent using SMTP2GO. This may include transactional emails when purchasing products from our website.

• Where Personal Data is processed using a tool, service or database provided by a third party, such as Fixably, MailChimp or others, additional security is enabled where possible. Security examples include: Two-Factor / Multi-Factor Authentication, and / or IP address locking.

• Our phone system is hosted by Microsoft and secured by 3CX.

• Physical security systems have been adopted to prevent unauthorised access to the premises – this includes the use of CCTV.

• Alongside the CCTV system provided by us, we also utilise an external security provider, Taurus, who have their own security systems in place to protect our head office (16-18 Midland Street, Ardwick, Manchester M12 6LB). Taurus have their own external CCTV system on our building.

• Where we utilise third parties for hosted web portals and / or services (like Fixably), they may have their own terms of use, privacy policy, and other technologies, such as cookies, in place. Third party web pages, portals or services may differ from our privacy policy and terms.

We do not store Sensitive Personal Data, such as Debit or Credit card details, other than as required for fraud prevention or legal purposes.

DATA RETENTION

Whilst some data can be immediately deleted, other data must be retained by us for a defined period. We retain multiple types of data, including Personal Data in order to:

• Provide our personnel and customers with a consistent and high quality experience.

• Meet our legal requirements.

• Assist with accident, incident, or fraud investigations and prevention.

All data is categorised, based on what it relates to, and then each category is retained for a defined period:

• We retain our customer’s Personal Data for the term of the relationship + 6 years.

• Operational Data (such as non-personal data) is retained as long as it is deemed necessary, and may be deleted at any time. This data is retained for a maximum of 5+1 years.

For more information, see our Data Retention Policy (ISM115).

WHAT PERSONAL DATA IS COLLECTED

• When requesting a quotation, booking a product in to our Service Centre/s, applying for a Credit Account, registering for an event or training session, using our web services and / or those provided by a third party (such as our online store or service portal’) or completing an online survey, we may collect the following Personal Data: full name, title, address, email address, occupation, place of work, phone number, mobile phone number, contact preferences, website address, and/or IP address.

• When you purchase products or services, we may collect the following information: full name, title, address, email address, occupation, place of work, phone number, mobile phone number, contact preferences, website address, payment information, and/or IP address.

• When you purchase a product which includes a discount based on your employment or status, such as ‘Teacher’, ‘Student’, or ‘Registered Carer’ discount, we may collect the following information: full name, title, address, email address, occupation or status, place of work or study, phone number, mobile phone number, contact preferences, website address, payment information, IP address and / or proof of status (such as a Teacher / Student / Registered Carer ID card).

• CCTV is used to help us secure our business locations, and may include the capture of both image and sound.

• We may utilise call recording, this may capture your voice, and any Personal Data shared by during the call.

WHY PERSONAL DATA IS COLLECTED AND HOW IT IS USED

• The Personal Information we collect from you allows us to provide you with a positive experience when working with us, and also allows us to provide you with products, services, and general advice.

• We may use your Personal Information to perform internal data analysis, in order to improve products, services, and marketing.

• Where you provide us with consent to market to you, such as via a newsletter sign up form or other, we may send you promotional materials from time to time.

• We may use your Personal Data to ask about the quality of the experience you received from us (commonly referred to as Customer Satisfaction or CSAT).

• We may use your Personal Data to share relevant updates and information through Legitimate Interest.

• We may also collect your Personal Information for fraud-prevention purposes.

• On occasion, we may send you important information relating to a product or service purchased by you from us – this includes changes to terms of service, or other policies. Due to the important nature of these communications, you cannot opt out of them.

• Through our phone system (3CX), we may utilise call recording, with calls processed for internal review, to support with internal training, and / or to help us enhance the quality of our service. Inbound callers will be notified that calls are being recorded prior to commencing the call. Outbound callers will notify customers about where their call is being recorded – prior to proceeding with the call. Not all calls are recorded, and operators are able to disable call recording as required.

• We may use Cookies on our website, which may capture Personal Data, including your IP address. Further details are provided in the Cookies section of this policy.

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

• When you purchase, or enquire in to purchasing products and / or services from us, we may share your Personal Data with third parties for the purpose of providing you with information, products or services. This may include manufacturers, distributors, couriers, finance houses/lease companies, insurers, and in the case of services, external service providers. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. These details may include: name, address, email address, occupation, place of work, and phone number.

• Where you request a quotation for a large quantity of products, or for specific product lines, we may register a deal with a manufacturer or distributor / reseller with a view to providing you with enhanced benefits relating to your purchase. This could include additional discount, services, warranty or other such benefits. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. These details may include: name, address, email address, occupation, place of work, and phone number.

• In order to process your repair we will share your Personal Data with Apple, via their ‘Global Service Exchange’ online repair database, and Fixably. Fixably provide us with a web-based service database, that facilitates Apple device repair management. Fixably provides automated transactional emails to update Customers on the status of their repair. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. These details include: name, address, email address, occupation, place of work, and phone number. We may also share your details with a courier to return your device after service.

• Where you have consented to receive marketing communications from us, or where we act through legitimate interest, we may share your Personal Data with external agencies (such as MailChimp, SurveyMonkey, or others), who may manage our marketing and / or communications on our behalf. These details include: name, address, email address, occupation, place of work, and phone number.

• Where a customer has a support contract with a us, we may also collect Personal Data about the people within that organisation. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. This may include: name, email address, occupation, place of work, phone number, IP address.

• We may use Cookies to share information with third parties, this may also include using ‘Cookie matching’, wherein we utilise Cookies provided by a third party. These will then synchronise and share data with the third party, allowing us to obtain an enhanced analytical view of our web traffic, and other such benefits. Further details are provided in the Cookies section of this policy.

• We may pass on your Personal Data to other external parties where required by law to do so. This includes providing access to HMRC, and for fraud prevention purposes.

• We will not share your Personal Data with any third parties for commercial purposes.

• We will not share your Personal Data with third parties for the sole purpose of allowing them to market to you directly.

NON PERSONAL DATA

• We may also collect non-Personal Information. Non-Personal Information may be used to: Provide you with a product or service, enhance our products or services, or perform internal data analysis.

• Where you are acting as a Consumer or Sole Trader, non-Personal Information may consist of: Postcode, location, occupation / job title, place of work, and details of your enquiry; for example, if you have logged a repair with us, we may collect the serial number and fault details of the machine in question.

• Where you are acting on behalf of an organisation, in addition to collecting your postcode, location, job title, place of work, and details of your enquiry, we may also collect the name and type of the organisation you are acting on the behalf of (where the employer is not a Sole Trader). We may also collect details about the organisation, including organisation phone number, organisation fax number, VAT number, company registration number, website address, generic email addresses, and number of employees.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass certain aspects of your personal information to Klarna, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

USE OF COOKIES

We endeavour to make our website as useful and reliable as possible. In order to make our website a better experience and to provide some of the services we provide we use small files, called cookies, to store small amounts of information on your device (e.g. PC, tablet or smart phone). They cannot be used to identify you personally.

This information is used to improve services for you through, for example:

• Recognising that you may have set preferences on a previous visit so we can display content appropriate to you.

• Measuring how people are using the website so we can improve how we present our content to you.

If you do not wish these cookies to be tracked you can disable them in your browser, or by using the pop up Cookie windows on our website (provided by Cookiebot) – but this may negatively affect your experience on the site. There are two types of cookie you may encounter when using our website:

• First party cookies: These are our own cookies, controlled by us and used to provide information about usage of our site.

• Third party cookies: These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First Party Cookies utilised may include:

exp_last_visit - Sets the datetime that the user last visited the site, and is set for both guests and logged in users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.

exp_tracker - Tracks the last 5 pages viewed by the user, and is used primarily for redirection after logging in etc. Affects guests and logged in users.

exp_last_activity - Every time the state is updated (the page reloaded) the last activity is set to the current datetime. Used to determine expiry. This is essential for logged in users, but not for guests – it is set for both.

exp_sessionid - A uniquely generated ID that corresponds to the session_id column in the

exp_session table - Used when cookie and session are set as the session type. Used only for logged in members.

exp_uniqueid - Matches the unique_id field in the exp_members table. Randomly generated by the functions class at registration. Used only for logged in members.

exp_userhash - The encrypted password of the currently logged in user. Set if you choose the cookies and session ID method for sessions (cs in your config.) Used only for logged in members.

exp_anon - A flag set by the user to determine if they are listed in the online users.

exp_remember - A flag set by the user to determine if they stay logged in when leaving the site.

exp_expiration - Determines the length of the session for a logged in user. There are two options for this cookie: if the user has selected remember me then it is set to 1 year, and if not then it’s set to the datetime that the user logged in. Used only for logged in members.

exp_store_cart - Tracks items in your basket for our ecommerce system.

cookies.js - Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.

PHPSESSID - Preserves user session state across page requests.

wc_cart_created - Necessary for the shopping cart functionality on the website.

wc_cart_hash_# - Necessary for the shopping cart functionality on the website.

wc_fragments_# - Necessary for the shopping cart functionality on the website.

woocommerce_cart_hash - Necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

woocommerce_items_in_cart - Necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

wp_woocommerce_session_# - Necessary for the shopping cart functionality on the website.

CookieConsent - This cookie is used for Cookiebot. This stores the user’s cookie consent state for the current domain.

currentPrice - Necessary for the shopping cart functionality on the website.

gws_unid - Necessary for the AJAX product search functionality on the website.

myUnloadEventFlag

OfferPopState - Necessary for the offer popup functionality on the website.

price - Necessary for the shopping cart functionality on the website.

unid

Third Party Cookies utilised may include:

Cookies with names prefixed by ‘__utm’ Stores information used by Google Analytics to track user activity on the site.

_ga - Registers a unique ID that is used to generate statistical data on how the visitor uses the website..

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

ads/ga-audiences - Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.

collect - Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

fr - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

tr - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

_fbp - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

I/jot - Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.

local_storage_support_test - The cookie is used in context with the local-storage function in the browser. This function allows the website to load faster by pre-loading certain procedures.

__widgetsettings - This cookie is set by Twitter – The cookie allows the visitor to share content from the website onto their Twitter profile.
pid Used by twitter for their share widget.

GCLB - Cookie provided by addressy.com. This cookie is used in context with load balancing – This optimises the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.

tt_sessionId

Whilst we have detailed some of the Cookies that we may be active on our website, the Cookies used on our website may vary from time to time. Full detail of all Cookies used on our website is available using the pop up Cookie tool (provided by Cookiebot), which is presented to you when you arrive on any page of our website. This includes full detail about any and all Cookies live on our website, and also categorises Cookies as: Necessary, Preferences, Statistics, Marketing or other.

THIRD PARTY LINKS

On occasion we include links to third parties on our website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

KEEPING YOUR DATA UP TO DATE

If you believe that any data we hold on you is incorrect, or your would like us to update any of the information we currently hold on you, please contact us by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

YOUR RIGHT TO OPT OF MARKETING

If you have provided us with your consent to send you marketing communications, you can opt out at any time by phone: 0161 605 3838, email: mail@wearesync.co.uk or in writing: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB. All communications will also include the option to ‘opt out’ of such future communications, or ‘update your details’ as required.

YOUR RIGHT OF ACCESS

In accordance with the Data Protection Act 2018 you have the right to access any information that we hold relating to you. You can request a copy of your data by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

YOUR RIGHT TO ERASURE

In accordance with the Data Protection Act 2018 you have the right to request that all of your Personal Data is erased from our systems. This may exclude some data types, for example, where we are required to retain your data by law, for HMRC, or anti-fraud measures. To exercise your right to erasure, please contact us by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

YOUR RIGHT TO DATA PORTABILITY

In accordance with the Data Protection Act 2018 you have the right to request that we provide you with a data portability service, to allow you to obtain and reuse your Personal Data. We may be required to retain some data types, for example, where we are required to retain your data by law, for HMRC, or anti-fraud measures. To exercise your right to data portability, please contact us by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

QUESTIONS ABOUT PRIVACY

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

GENERAL

1. These Terms and Conditions apply to all goods supplied and/or work done by GBM Digital Technologies Limited, trading as Sync (“the Company”) and override all terms and conditions of any kind referred to or asserted by the Customer whether in negotiations or otherwise. In these Terms & Conditions “the Goods” means the goods and/or services the subject of the Contract between the Company and the Customer and “the Customer” means the person firm or company purchasing the Goods. Each delivery of Goods shall be deemed to be a separate contract to which these Terms and Conditions shall apply.

2. No stipulation, representation or warranty made or attempted to be made at any time by either party to the Contract or by any person on behalf of such party shall vary, modify or counteract these Terms and Conditions. No variation in the Terms and Conditions shall be valid unless made in writing under the hand of a Director of the Company. In the event that any part or parts of these conditions are held to be invalid such invalidity shall not alter the validity of any other part or parts of the same and each Clause and each sub-clause shall be capable of independent existence.

3. The Customer represents that it enters into the Contract in the course of its business and not a consumer, and therefore the Customer does not have any rights of a consumer including but not limited to consumer cancellation rights.

4. Subject to clause 13 the Company will perform mandatory obligations under the Contract with reasonable skill and care.

OUR CONTRACT WITH YOU

5. Our acceptance of your order will take place on the earlier of delivery of the Goods or when we email an order confirmation email (“Order Confirmation”), at which point a contract will come into existence between you and us (“Contract”).

QUOTATIONS AND PRICES

6. The price excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Company at the prevailing rate, subject to the receipt of a valid VAT invoice

7. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

8. Any quotation by the Company shall be open for acceptance for 7 days and if not accepted within this period shall be deemed to be withdrawn. Acceptance of the quote does not create the contract for the supply of the Goods (please see clause 5 for when the contract is created).

9. The Company reserves the rights to sub-contract work and where the quotation given includes an estimate or reserve in respect of the costs of a sub-contractor such estimate or reserve, whilst given in good faith, is subject to formal confirmation and will not be binding upon the Company unless and until ratified by the sub-contractor.

10. The price of the Goods shall be the price set out in the Order Confirmation, the price excludes the costs and charges of packaging, labelling, insurance and transport of the Goods, which shall be invoiced to the Customer.

PAYMENTS AND ADDITIONAL CHARGES

11. Payments shall be made at the Company’s business address or via the telephone via credit card/debit card or through any other payment method agreed in writing and are due 30 days after invoice, or as otherwise set out within the invoice. The Company reserves the right to charge and be paid interest on all sums due from the Customer at the rate of 5% above Barclays Bank plc base lending rate from the date upon which payment is due until the date upon which it is received as well after as before judgement. Invoices are payable in full without set-off retention or counterclaim. The Company reserves the right to invoice goods whether other goods remain outstanding or not.

12. In the event of the company incurring additional expense not provided for in any quotation as a result of the occurrence of any of the following, such additional expense shall be added to the price:

(a) Variation, delay and /or alteration of instructions and/or details and/or failure by the Customer or its representative to provide the same.

(b) Overtime costs incurred if the delivery date does not permit sufficient time for the work to be completed during normal working hours.

(c) If the Goods are not delivered on the scheduled delivery date at the scheduled delivery location because of health and safety concerns or any act or omission of the Customer then the Company reserves the right to charge any and all costs of storage, insurance and redelivery of the Goods beyond the first attempted delivery.

(d)any factor beyond the Company’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

DELIVERY DATES

13. Time for delivery is stated as accurately as possible but is an estimate and is not guaranteed and is subject to extension to cover delays caused by Force Majeure Events. In no case shall time be the essence of the Contract.

14. Contracts and deliveries may be suspended in the event of any (1) act(s) of God, flood, drought, earthquake or other natural disaster; (2) initial or any further/repeated outbreak of any epidemic or pandemic concerning any virus and/or disease; (3) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (4) nuclear, chemical or biological contamination, or sonic boom; (5) any new law or change in an existing law being made or any other action taken by a government or public authority (to include, but not limited to, imposing any transport, travel, import or export restriction); (6) collapse of buildings, fire, explosion or accident; (7) any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the non-performing party seeking to rely on this clause, or companies in the same group as that party); (8) non-performance by any person that is not a subcontractor of the non-performing party; (9) interruption or failure of any utility service; or (10) any other occurrence preventing or retarding the processing or delivery of the Goods (“Force Majeure Event”) and no responsibility shall attach to the Company for any delay, default, loss or damage due to any of these causes or for any damage in transit or at the works of the Company or to any other cause beyond the control of the Company whether in respect of contracts or deliveries or the safe custody of articles deposited with the Company. If the Customer desires to be protected against the risks specified in this clause or any of them he shall on or before the date of the Contract request the Company to be protected accordingly and shall pay the premium payable on any policy to be effected in consequence.

CANCELLATIONS

15. Once a customer places an order for a device that is customised, or requires purpose building / tailor-making (such as a Mac with a custom configuration – e.g. additional RAM), the customer accepts that they cannot cancel the order.

Where Sync are unable to fulfil this order (for example, where there is a product change), Sync reserve the right to be able to cancel the order with the customer.

RETURNS

16. These terms outline the way that Sync trades with corporate users, such as schools, public sector bodies, businesses, and enterprises, and as such, these orders placed with Sync are not consumer transactions, and are not governed by consumer law. Sync do not accept returns. We may, at our sole discretion, and on a case-by-case basis, allow a customer to return part or all of their order. In such a case, we may take the option to apply a restocking fee to facilitate the return.

Please note that products matching following descriptions can not be returned under any circumstance (with the exception of goods that are defective on arrival. See clause 17):
• Any device that has been removed from its original packaging
• Devices that have been personalised (such as engraved)
• Devices that have been purpose built / tailor-made (such as a Mac with a custom configuration – e.g. additional RAM)
• Software licenses and/or electronic software downloads
• Software products that have had their seal broken
• Services that have been used (such as setup, migration, and configuration services that may have been purchased and carried out whilst purchasing your new computer)
• In-ear headphones, including but not limited to AirPods
• Please do not deface the retail packaging of the product as this may affect the resale value of the product and the value of your refund

To speak to us about our returns policy, please contact hello@wearesync.co.uk

DEFECTS IN QUALITY / QUANTITY

17. Every care is taken in the preparation of the Goods but it is the responsibility of the Customer to check them immediately upon receipt to ensure that they comply with the Customer’s instructions in every respect. If the Customer alleges that the Goods do not conform to the Customer’s order whether as to content quality or quantity it shall notify the company as soon as is practicable and within three working days of delivery by letter, email of such allegation and the failure to make such notification shall be deemed to be conclusive evidence of the conformity of the goods to the Customer’s order in every respect.

18. The Company’s liability for defects in the goods shall be limited to the replacement by the Company of the goods at no cost to the Customer, provided that such defect is notified in accordance with clause 18 hereof. The Company shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms and Conditions . We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

19. The Company will not be liable for fair wear and tear that is, to the extent that supplied Goods fall into disrepair due to fair wear and tear.

20. The Company will not be liable for minor claims – that is, if the aggregate of all claims arising against the Company in connection with the ordered Goods under or in relation to the Contract is less than five % of the total amount paid by the Customer.

21. The Company will not be liable for any loss due to the Customer not taking all reasonable steps to mitigate the loss (to include the recovery of any monies from any third party such as an insurer).

22. In any event the liability of the Company for defects in the Goods shall be limited to a sum of £[10,000] (or the equivalent to 200% of the invoice price of the goods if higher, to a maximum of £[1,000,000]) in respect of which any claim is made against the Company.

23. In the event of the Company requiring increased cover against the risk of any loss in excess of the limitations of liability contained herein or cover against consequential loss or damage, the Company will be pleased to submit a revised price for the goods provided that the Customer’s requirement is indicated in writing on or before the date of the Contract.

RISK AND TITLE

24. The risk in the goods shall pass to the Customer upon delivery. Where the goods are collected by or on behalf of the Customer or its agents from the premises of the Seller, the risk shall pass to the Customer at the time the goods are handed over to the Customer or its agents.

25. The property in the goods shall not pass to the Customer until they have been paid for in full. If nevertheless, the Customer sells the goods before they have been paid for in full, he shall hold the proceeds of such sale (or, where he has made partial payment to the Seller for the goods, such of the proceeds as are equal to the sum remaining due from him to the seller for the goods) on trust for the Seller.

STORAGE OF CUSTOMERS GOODS

26. Whilst every care and precaution is taken against loss of or damage to articles entrusted to the Company, all are held at the sole risk of the Customer and no liability is accepted should damage or loss occur. The Customer is advised to insure against loss of or damage to articles entrusted to the Company.

LAWS OF THE JURISDICTION

27. The Contract shall be governed by English Law and the jurisdiction of the English Courts.

CLAIMS

28. Any complaint must be made within three days of delivery beyond which period no claim can be entertained.

FREIGHTAGE

29. Where at the request of our clients we are asked to forward either by Postal, Rail or Courier Freightage, products of this Company, an appropriate charge will be rendered for this service. Whilst every reasonable precaution will be taken to ensure accuracy of despatch, no claims will be accepted by the Company. In the event of damage to or non-delivery of goods by whichever means of Freighting have been used, and after they have left these premises, no claims will be accepted by the Company.

NOTICE

30. Any notice given to a party under or in connection with the Contract shall be in writing and shall be:

(i)delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address notified to the Customer from time to time.

(b)Any notice shall be deemed to have been received:

(i)if delivered by hand, on signature of a delivery; and

(ii)if sent by pre-paid first-class post at 9.00 am on the second Business Day after posting at the time recorded by the delivery service; and

(iii)if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. Business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.

(c)This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

THIRD PARTY RIGHTS

31. Unless it expressly states otherwise, these terms and conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

VARIATION

32. No variation of this Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

WAIVER

33. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

SEVERANCE

34. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision of the Contract is deemed deleted under this clause 34 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

CONFIDENITIALITY

35. Each party undertakes that it shall not disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted below.

36. Each party may disclose the other party’s confidential information:

(i)to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under the Contract. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause 35; and

(ii)as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

(iii)Neither party shall use the other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.

PRIVACY

37. We will only use your personal data as set out in our Privacy Policy: https://www.wearesync.co.uk/privacy-policy

GENERAL

In this policy, the terms We, Us, Our means Sync (“Sync”) a trading name of GBM Digital Technologies Ltd of 16-18 Midland Street, Ardwick, Manchester, M12 6LB.

COMPANY STRUCTURE

GBM Digital Technologies Limited is a subsidiary of GBM Digital Technologies Holdings Limited, which is a subsidiary of GBM Digital Technologies Group Limited.

We are an ICT hardware and services provider, providing technology-oriented products and services to consumers, businesses, educational establishments, charities, and public sector bodies.

POLICY BRIEF AND PURPOSE

Our Privacy policy details how we manage our customer’s Personal Data including the way Personal Data is collected, used, disclosed, and stored.

PERSONAL DATA

The Information Commissioners Office (ICO) defines Personal Data as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

We may request Personal Data from you in order to provide you with a product, service, or information (including quotations, or support). You do not have to provide us with your Personal Data. Where you have chosen not to provide us with your Personal Data, we may be unable to provide you with your required product, service, or information.

HOW PERSONAL DATA IS COLLECTED

Personal Data is predominantly collected by phone, email, our website (www.wearesync.co.uk), fax, face to face meetings and post. Sending Personal Data to us is done at your own risk. Our internal processes have been designed to keep your Personal Data safe once it has been received.

WHERE PERSONAL DATA IS STORED AND HOW IT IS PROTECTED

We may store your Personal Data in both electronic and paper-based formats, utilising the following security mechanisms to ensure that your Personal Data is secure:

• Cyber security systems are in place to protect our network, servers, and computers.

• All company-owned computers are managed and encrypted.

• Company email is provided through Microsoft 365, hosted and secured by Microsoft.

• Our website is hosted and secured by Amazon Web Services (AWS). We also utilise some of CloudFlare’s web services.

• Automated website emails may be sent using SMTP2GO. This may include transactional emails when purchasing products from our website.

• Where Personal Data is processed using a tool, service or database provided by a third party, such as Fixably, MailChimp or others, additional security is enabled where possible. Security examples include: Two-Factor / Multi-Factor Authentication, and / or IP address locking.

• Our phone system is hosted by Microsoft and secured by 3CX.

• Physical security systems have been adopted to prevent unauthorised access to the premises – this includes the use of CCTV.

• Alongside the CCTV system provided by us, we also utilise an external security provider, Taurus, who have their own security systems in place to protect our head office (16-18 Midland Street, Ardwick, Manchester M12 6LB). Taurus have their own external CCTV system on our building.

• Where we utilise third parties for hosted web portals and / or services (like Fixably), they may have their own terms of use, privacy policy, and other technologies, such as cookies, in place. Third party web pages, portals or services may differ from our privacy policy and terms.

We do not store Sensitive Personal Data, such as Debit or Credit card details, other than as required for fraud prevention or legal purposes.

DATA RETENTION

Whilst some data can be immediately deleted, other data must be retained by us for a defined period. We retain multiple types of data, including Personal Data in order to:

• Provide our personnel and customers with a consistent and high quality experience.

• Meet our legal requirements.

• Assist with accident, incident, or fraud investigations and prevention.

All data is categorised, based on what it relates to, and then each category is retained for a defined period:

• We retain our customer’s Personal Data for the term of the relationship + 6 years.

• Operational Data (such as non-personal data) is retained as long as it is deemed necessary, and may be deleted at any time. This data is retained for a maximum of 5+1 years.

For more information, see our Data Retention Policy (ISM115).

WHAT PERSONAL DATA IS COLLECTED

• When requesting a quotation, booking a product in to our Service Centre/s, applying for a Credit Account, registering for an event or training session, using our web services and / or those provided by a third party (such as our online store or service portal’) or completing an online survey, we may collect the following Personal Data: full name, title, address, email address, occupation, place of work, phone number, mobile phone number, contact preferences, website address, and/or IP address.

• When you purchase products or services, we may collect the following information: full name, title, address, email address, occupation, place of work, phone number, mobile phone number, contact preferences, website address, payment information, and/or IP address.

• When you purchase a product which includes a discount based on your employment or status, such as ‘Teacher’, ‘Student’, or ‘Registered Carer’ discount, we may collect the following information: full name, title, address, email address, occupation or status, place of work or study, phone number, mobile phone number, contact preferences, website address, payment information, IP address and / or proof of status (such as a Teacher / Student / Registered Carer ID card).

• CCTV is used to help us secure our business locations, and may include the capture of both image and sound.

• We may utilise call recording, this may capture your voice, and any Personal Data shared by during the call.

WHY PERSONAL DATA IS COLLECTED AND HOW IT IS USED

• The Personal Information we collect from you allows us to provide you with a positive experience when working with us, and also allows us to provide you with products, services, and general advice.

• We may use your Personal Information to perform internal data analysis, in order to improve products, services, and marketing.

• Where you provide us with consent to market to you, such as via a newsletter sign up form or other, we may send you promotional materials from time to time.

• We may use your Personal Data to ask about the quality of the experience you received from us (commonly referred to as Customer Satisfaction or CSAT).

• We may use your Personal Data to share relevant updates and information through Legitimate Interest.

• We may also collect your Personal Information for fraud-prevention purposes.

• On occasion, we may send you important information relating to a product or service purchased by you from us – this includes changes to terms of service, or other policies. Due to the important nature of these communications, you cannot opt out of them.

• Through our phone system (3CX), we may utilise call recording, with calls processed for internal review, to support with internal training, and / or to help us enhance the quality of our service. Inbound callers will be notified that calls are being recorded prior to commencing the call. Outbound callers will notify customers about where their call is being recorded – prior to proceeding with the call. Not all calls are recorded, and operators are able to disable call recording as required.

• We may use Cookies on our website, which may capture Personal Data, including your IP address. Further details are provided in the Cookies section of this policy.

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

• When you purchase, or enquire in to purchasing products and / or services from us, we may share your Personal Data with third parties for the purpose of providing you with information, products or services. This may include manufacturers, distributors, couriers, finance houses/lease companies, insurers, and in the case of services, external service providers. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. These details may include: name, address, email address, occupation, place of work, and phone number.

• Where you request a quotation for a large quantity of products, or for specific product lines, we may register a deal with a manufacturer or distributor / reseller with a view to providing you with enhanced benefits relating to your purchase. This could include additional discount, services, warranty or other such benefits. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. These details may include: name, address, email address, occupation, place of work, and phone number.

• In order to process your repair we will share your Personal Data with Apple, via their ‘Global Service Exchange’ online repair database, and Fixably. Fixably provide us with a web-based service database, that facilitates Apple device repair management. Fixably provides automated transactional emails to update Customers on the status of their repair. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. These details include: name, address, email address, occupation, place of work, and phone number. We may also share your details with a courier to return your device after service.

• Where you have consented to receive marketing communications from us, or where we act through legitimate interest, we may share your Personal Data with external agencies (such as MailChimp, SurveyMonkey, or others), who may manage our marketing and / or communications on our behalf. These details include: name, address, email address, occupation, place of work, and phone number.

• Where a customer has a support contract with a us, we may also collect Personal Data about the people within that organisation. We may also add your Personal Data in to our accounts system and / or Customer Relationship Management (CRM) system. This may include: name, email address, occupation, place of work, phone number, IP address.

• We may use Cookies to share information with third parties, this may also include using ‘Cookie matching’, wherein we utilise Cookies provided by a third party. These will then synchronise and share data with the third party, allowing us to obtain an enhanced analytical view of our web traffic, and other such benefits. Further details are provided in the Cookies section of this policy.

• We may pass on your Personal Data to other external parties where required by law to do so. This includes providing access to HMRC, and for fraud prevention purposes.

• We will not share your Personal Data with any third parties for commercial purposes.

• We will not share your Personal Data with third parties for the sole purpose of allowing them to market to you directly.

NON PERSONAL DATA

• We may also collect non-Personal Information. Non-Personal Information may be used to: Provide you with a product or service, enhance our products or services, or perform internal data analysis.

• Where you are acting as a Consumer or Sole Trader, non-Personal Information may consist of: Postcode, location, occupation / job title, place of work, and details of your enquiry; for example, if you have logged a repair with us, we may collect the serial number and fault details of the machine in question.

• Where you are acting on behalf of an organisation, in addition to collecting your postcode, location, job title, place of work, and details of your enquiry, we may also collect the name and type of the organisation you are acting on the behalf of (where the employer is not a Sole Trader). We may also collect details about the organisation, including organisation phone number, organisation fax number, VAT number, company registration number, website address, generic email addresses, and number of employees.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass certain aspects of your personal information to Klarna, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

USE OF COOKIES

We endeavour to make our website as useful and reliable as possible. In order to make our website a better experience and to provide some of the services we provide we use small files, called cookies, to store small amounts of information on your device (e.g. PC, tablet or smart phone). They cannot be used to identify you personally.

This information is used to improve services for you through, for example:

• Recognising that you may have set preferences on a previous visit so we can display content appropriate to you.

• Measuring how people are using the website so we can improve how we present our content to you.

If you do not wish these cookies to be tracked you can disable them in your browser, or by using the pop up Cookie windows on our website (provided by Cookiebot) – but this may negatively affect your experience on the site. There are two types of cookie you may encounter when using our website:

• First party cookies: These are our own cookies, controlled by us and used to provide information about usage of our site.

• Third party cookies: These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First Party Cookies utilised may include:

exp_last_visit - Sets the datetime that the user last visited the site, and is set for both guests and logged in users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.

exp_tracker - Tracks the last 5 pages viewed by the user, and is used primarily for redirection after logging in etc. Affects guests and logged in users.

exp_last_activity - Every time the state is updated (the page reloaded) the last activity is set to the current datetime. Used to determine expiry. This is essential for logged in users, but not for guests – it is set for both.

exp_sessionid - A uniquely generated ID that corresponds to the session_id column in the

exp_session table - Used when cookie and session are set as the session type. Used only for logged in members.

exp_uniqueid - Matches the unique_id field in the exp_members table. Randomly generated by the functions class at registration. Used only for logged in members.

exp_userhash - The encrypted password of the currently logged in user. Set if you choose the cookies and session ID method for sessions (cs in your config.) Used only for logged in members.

exp_anon - A flag set by the user to determine if they are listed in the online users.

exp_remember - A flag set by the user to determine if they stay logged in when leaving the site.

exp_expiration - Determines the length of the session for a logged in user. There are two options for this cookie: if the user has selected remember me then it is set to 1 year, and if not then it’s set to the datetime that the user logged in. Used only for logged in members.

exp_store_cart - Tracks items in your basket for our ecommerce system.

cookies.js - Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.

PHPSESSID - Preserves user session state across page requests.

wc_cart_created - Necessary for the shopping cart functionality on the website.

wc_cart_hash_# - Necessary for the shopping cart functionality on the website.

wc_fragments_# - Necessary for the shopping cart functionality on the website.

woocommerce_cart_hash - Necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

woocommerce_items_in_cart - Necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.

wp_woocommerce_session_# - Necessary for the shopping cart functionality on the website.

CookieConsent - This cookie is used for Cookiebot. This stores the user’s cookie consent state for the current domain.

currentPrice - Necessary for the shopping cart functionality on the website.

gws_unid - Necessary for the AJAX product search functionality on the website.

myUnloadEventFlag

OfferPopState - Necessary for the offer popup functionality on the website.

price - Necessary for the shopping cart functionality on the website.

unid

Third Party Cookies utilised may include:

Cookies with names prefixed by ‘__utm’ Stores information used by Google Analytics to track user activity on the site.

_ga - Registers a unique ID that is used to generate statistical data on how the visitor uses the website..

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

ads/ga-audiences - Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.

collect - Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

fr - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

tr - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

_fbp - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

I/jot - Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.

local_storage_support_test - The cookie is used in context with the local-storage function in the browser. This function allows the website to load faster by pre-loading certain procedures.

__widgetsettings - This cookie is set by Twitter – The cookie allows the visitor to share content from the website onto their Twitter profile.
pid Used by twitter for their share widget.

GCLB - Cookie provided by addressy.com. This cookie is used in context with load balancing – This optimises the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers.

tt_sessionId

Whilst we have detailed some of the Cookies that we may be active on our website, the Cookies used on our website may vary from time to time. Full detail of all Cookies used on our website is available using the pop up Cookie tool (provided by Cookiebot), which is presented to you when you arrive on any page of our website. This includes full detail about any and all Cookies live on our website, and also categorises Cookies as: Necessary, Preferences, Statistics, Marketing or other.

THIRD PARTY LINKS

On occasion we include links to third parties on our website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

KEEPING YOUR DATA UP TO DATE

If you believe that any data we hold on you is incorrect, or your would like us to update any of the information we currently hold on you, please contact us by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

YOUR RIGHT TO OPT OF MARKETING

If you have provided us with your consent to send you marketing communications, you can opt out at any time by phone: 0161 605 3838, email: mail@wearesync.co.uk or in writing: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB. All communications will also include the option to ‘opt out’ of such future communications, or ‘update your details’ as required.

YOUR RIGHT OF ACCESS

In accordance with the Data Protection Act 2018 you have the right to access any information that we hold relating to you. You can request a copy of your data by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

YOUR RIGHT TO ERASURE

In accordance with the Data Protection Act 2018 you have the right to request that all of your Personal Data is erased from our systems. This may exclude some data types, for example, where we are required to retain your data by law, for HMRC, or anti-fraud measures. To exercise your right to erasure, please contact us by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

YOUR RIGHT TO DATA PORTABILITY

In accordance with the Data Protection Act 2018 you have the right to request that we provide you with a data portability service, to allow you to obtain and reuse your Personal Data. We may be required to retain some data types, for example, where we are required to retain your data by law, for HMRC, or anti-fraud measures. To exercise your right to data portability, please contact us by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.

QUESTIONS ABOUT PRIVACY

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy by phone: 0161 605 3838, email: gdpr@wearesync.co.uk or in writing to us: Sync powered by GBM, 16-18 Midland Street, Ardwick, Manchester M12 6LB.